Our preferred mechanism for support is via support ticket. It allows us to better track support calls so nothing falls through the cracks, we can assign tickets to the appropriate person, and can do statistics that help us plan things better. The Technical Support function in the Help menu navigates your browser to the Support Center web site. You can also choose the Submit Support Ticket function from the Help menu to automatically create a support ticket.
Note that your software maintenance must be current in order to receive technical support. Also note that services such as assisting with report design and layout, determining which fields to use in a report, or creating custom SQL statements are not technical support but rather consulting. Please contact us for our consulting rates if you are interested in these services.